Most people don't think twice about sending me their blood results or personal health stories over WhatsApp. I think that's a problem — and it's one I've spent three years quietly solving.

Personal health data is sensitive. It deserves to be handled with intention, stored securely, and used only for you. Gmail is not a private channel. WhatsApp is not a secure health platform. And yet that's how most people and wellness practices communicate.

I want to do better. This is a piece about what we built for Major Wellness, why, and what it means for you.

Many of you know I have a background in the tech industry — it was my first career. It's also what gave me the segue into bioresonance once I had my baby and knew I didn't want to return to corporate tech and burn out.

Everything changed for me when I discovered my baby was allergic to my breast milk. I found the bioresonance machine, and saw something magical — Software that brought together homeopathy, TCM meridians, acupuncture, essential oils and so much more into one elegant piece of technology. For someone who’d spent decades in the tech industry with a penchant for alternative medicine, it was a thing of beauty. That sealed the deal. The bridge from tech to wellness wasn't a leap — it was the bioresonance machine itself.

So when I say technology matters to me in how we run Major Wellness, I mean it, Because I understand what good technology can do — and what bad technology risks.

Our health platform is built on Practice Better, which holds your history. Session notes, forms, health stories, labs if you like and the secure portal where we communicate with you. Initially we got funded by a Hong Kong government technology grant. That's where my first idea of a course in metabolic health came from, incorporating the continuous glucose monitoring experiments some of you have done with me.

Alongside that, we've built our internal operations in Notion — which is where our team manages your records, your reports, and the content we create for you.

Both platforms carry HIPAA certification, which is currently the gold standard for health data privacy.

There is so much fear around AI, and in equal measure a hell of a lot of gung-ho "let's embrace this and go forward." I want to tell you clearly where we stand.

Those of you who see me in person will know that in some sessions, we record a short conversation I have with you — in order to really capture your baseline data, how you're feeling, what's changed. We do this so we can measure progress. I have seen too many people working on their health for years and not actually moving forward. I want to be able to quantify the results we're having together.

We process those notes using AI — primarily within our Notion environment, which has HIPAA certification implemented. We are not pasting your health information into a public chat tool. It happens within a controlled, certified environment, and is not saved.

We use AI to:

What we do not use AI for:

We have never had any intention to use your data outside of what serves you. That will not change.

My concept for an energetic health report came from watching clients trying to pull all the various threads of their health providers togther as one story. It is the thing I'm most excited to launch in 2026.

Without AI, this level of insight simply would not be possible for a small practice like ours. It is what allows us to give you something personal — because it is.

We have also built our platform so that what we send you is actually relevant to you. You male clients who are busy optimising your health won’t receive content written for women in perimenopause. The infrastructure allows us to send you what fits where you are — whether that's finding alignment in a stressful career, navigating the world as a young adult, or supporting a young child through feeding and detox challenges.

We are still learning to use these tools well. But the intention has always been: less noise, more signal.

If you've been on this journey with me for a while, you'll know that our foundational view is this: as humans, we are fundamentally energetic beings. The body is a vessel of light. That light is created in our bones and fuelled by the melatonin switch between your eyes — hence the foundational importance of that morning sunlight.

Our compass is led by the heart. We are guided by the frequency and the resonance of energetic therapies. And our foundational question, in everything we do, is: what would love do?

The technology is in service of that. Not the other way around.

Now that you’ve got an understanding of why we use Practice Better as our main secure communication tool, let’s see you on the chat there!

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