SERVICE POLICY
Common questions about choosing between the Non-AI and AI-assisted session pathways, and what each one means for your care, your privacy and your record.
Practitioner-reviewed · HIPAA-compliant
Recording is always optional
Before you choose
At Major Wellness, you can choose how your sessions are documented. The Non-AI pathway focuses on present-moment findings with manual notes. The AI-assisted pathway adds optional recording and report drafting, with synthesis across time and data for progress tracking.
Both pathways deliver the same clinical quality and practitioner expertise, and every report is reviewed and approved by your practitioner. The answers below explain how each option works.
FAQ
No. Both pathways deliver the same clinical quality and practitioner expertise. The difference is only in how your session is documented and tracked over time.
Yes. Every AI-generated report is reviewed, edited, and approved by your practitioner before it becomes part of your record or is sent to you. Nothing AI-generated goes into your file without practitioner sign-off.
You can choose AI-assisted documentation without recording. Your practitioner will capture key information through typed notes, and you'll still receive the convergence and progress-tracking benefits.
Yes. We only use HIPAA-compliant AI services with signed legal agreements prohibiting use of your health information for any purpose beyond generating your specific reports. Your data is never used for AI training and is processed only for your care.
Your practitioner will discuss both options with you during intake. Many clients appreciate the comprehensive tracking and integrated view of the AI-assisted pathway, while others prefer the simplicity of the present-moment focus. There's no wrong choice—it's about what feels right for you.
Side by side
Feature
Non-AI Session
AI-Assisted Session
Session recording
No
Optional (your choice)
Note-taking
Manual, during session
Recorded or typed notes
Report scope
Present-moment findings only
Convergence across time & data
BBC scan integration
Not included in report
Synthesised with manual testing
Allopathic lab integration
Not included
Optional synthesis
Longitudinal tracking
No
Yes-progress over time
Practitioner review
Manual notes
AI draft + practitioner approval
Data retention
Notes only (7 years)
Recordings deleted after 7 days
Privacy protection
HIPAA-compliant
HIPAA-compliant + AI safeguards
Clinical quality
Same high standard
Same high standard
Cost
Standard session fee
Same as the Non-AI session, no extra charge
Policy updates
This policy may be updated as our service delivery evolves. You'll find the current version at majorwellness.asia/service-policy or in your Practice Better client portal. We'll notify you of significant changes.
Last updated: 12.10.2026